Northern Trains
Northern Trains is a prominent railway operator focused on providing excellent transport services across the North of England. They are committed to improving passenger experiences through innovation and data-driven decision-making.
The company values collaboration, continuous improvement, and a customer-centric approach, ensuring that all employees contribute to a shared vision.
- Focus on sustainability and environmental responsibility.
- Encouragement of professional development and training.
- Strong community engagement and support for local initiatives.
2 Vacancies
£30,166 a year
- Manage complex appeals and escalated cases, providing expert support and ensuring fair handling in line with legislation.
- The ideal candidate will possess strong investigative skills, sound decision-making abilities, and be proficient in case management.
- This full-time 12-month fixed-term contract is based in Bradford with occasional travel across the network as needed.
£26,679 - £31,386 a year
- Investigating reported incidents, resolving customer cases, and supporting the recovery of outstanding revenue while ensuring accurate documentation and timely progression of cases.
- The ideal candidate should possess strong investigative skills, attention to detail, and a collaborative approach, with experience in handling customer queries and evidence gathering.
- The position is full-time on a 12-month fixed-term contract, based in Bradford with travel required across the network, offering a competitive salary and training during initial months.