Customer Support Assistant (fixed term contract)

An opportunity has arisen in our Customer Support team, based at our Starbeck site in Harrogate and we are looking for 2 full time and 1 part time (or equivalent part-time hours e.g. 2 people working 2/3 days) Customer Support Assistants to join us to support in the Christmas period.

This fixed term contract will start on 9th November and finish on 24th December 2026.

As a Customer Support Assistant, you will be responsible for delivering exceptional customer service and support to our online Store and Café Tea Room customers. You will process orders by phone and email, provide advice on products and services as required. You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.

Please also see the attached role profile for more information about the role responsibilities.

Working pattern

The full-time role is 37.5 hours a week, 5 days over 6 (Monday-Saturday). The part-time roll is 3 days over 6 including Saturdays on a rota basis. If you would like to discuss flexible working patterns, please provide more details in your application. The team is based on site at our offices, hybrid working is therefore not available in this role.

About you

We are looking for:

• Previous experience of customer service/sales
• Experience of working to and achieving targets
• Excellent communication skills both written and verbal
• Calm, resilient, and positive communicator
• Experience of Microsoft Office (Word, Excel, Outlook)

About us - great people, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.

We are committed to offering a welcoming, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we're looking for, please apply as we would love to hear from you.

What we offer you

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing.

On top of a competitive salary, we offer:

• A discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).

• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.

• Freshly cooked hot meals while at work, along with free drinks and snacks

• Discounts on Bettys & Taylors products

• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.

• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.

• The option to buy and (in some cases) sell additional holidays.

• Pension schemes and life assurance.

• And more.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning

• External training programmes

• Apprenticeship opportunities

• Internal 1:1 coaching schemes

• Find out more about working here on our website.

Application and Interview Process

• To apply, submit a CV and a supporting statement.

• There will be one interview for this role, and this will consist of a competency-based interview.

• Interviews are planned to take place week commencing 6th October 2026.

• We share our interview questions in advance of the interview to help you prepare and be at your best.

Please let us know of any reasonable adjustments which you would benefit from. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

If you have any queries about this vacancy, please contact the hiring manager on suzi.stow@bettysandtaylors.co.uk

We may close this vacancy early in the event we receive a high volume of applications. We recommend you apply as soon as possible to avoid disappointment.

Closing date - Friday 25th September 2026