IT Workplace Engineer

IT Workplace Engineer
Location: Remote with regular travel across the Anchor portfolio
Contract: 37.5 hours per week | Permanent | 3 roles available
Salary: £36,000 per annum + £5,800 car allowance

We're looking for an IT Workplace Engineer to join our team. This is a brand-new role at Anchor and offers the successful candidate the opportunity to play a key part in improving technology support across the organisation.

This is a hands-on role supporting colleagues across our care homes, housing locations and offices. You'll work across a wide range of workplace technologies, resolving complex issues, supporting device lifecycle activities and helping improve the way technology is delivered across Anchor.

You'll also work closely with the IT Service Desk, technical teams, suppliers and using your knowledge and experience, look to understand and resolve issues in a timely manner in support of our colleagues.

What you'll be doing

• Provide remote and on-site support for devices, Microsoft 365, telephony, Wi-Fi, networking, printing, collaboration tools & telecare systems.
• Take ownership of complex technical issues, using hands-on troubleshooting and investigation to identify the cause and find practical solutions.
• Assist with meeting room technology, peripherals and workplace technology rollouts.
• Carry out site visits to investigate issues, identify local improvements and provide hands-on support.
• Use service data and analytics to identify recurring issues, investigate trends and find opportunities to improve services.
• Work closely with Service Desk, suppliers and operational teams to improve service performance and support for colleagues.
• Support technology changes, new service transitions and adoption activities across the business.
• Help shape workplace engineering standards, ways of working and improvements as the role develops.

What you'll bring

• Experience supporting modern workplace technologies and networks across a multi-site field-based environment.
• Strong troubleshooting skills across Windows devices, networking, Wi-Fi, mobile devices and peripherals.
• Good knowledge of Microsoft 365, Intune and endpoint management principles.
• Experience delivering device deployments, refreshes and lifecycle activities.
• Strong problem-solving and analytical skills, with the ability to investigate issues, identify root causes and find practical solutions.
• Excellent interpersonal and communication skills, with the ability to work confidently with colleagues, managers, suppliers and technical teams.
• Understanding of ITIL Incident and Problem Management practices.
• ITIL Foundation certification is desirable.

Apply now

Ready to help shape a new Workplace Engineering role at Anchor? Click Apply today.

Please note: We are unable to offer sponsorship for this position. Therefore, candidates must be able to demonstrate their legal right to work in the UK without requiring sponsorship now or in the future.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.