Technical Support Officer (Parking)

Post Ref: CC036

Please note: Internal, at risk or redeployee applicants will be seen in the first instance.

The Council’s Parking Services team is a key frontline service within the Public Services Directorate and is responsible for managing both on-street and off-street parking across Calderdale. The service oversees a wide range of activities, including parking enforcement, operational management, and administrative functions and an exciting opportunity has arisen for a Technical Support Officer to join our existing team.

The successful candidate will support the full range of back-office functions within a busy operational parking service. The role will primarily involve the administration of Penalty Charge Notices (PCNs) and parking permits. This includes the consideration of appeals and processing permit applications efficiently, accurately, and in accordance with relevant legislation, Council policies, procedures, and statutory timescales.

We are seeking candidates with experience of working in a busy customer-focused environment who can demonstrate excellent organisational, administrative, and communication skills. The successful candidate will be able to deal professionally, sensitively, and effectively with a wide range of customers and stakeholders, both verbally and in writing, often communicating complex or technical information in a clear and accessible manner.

Candidates should possess a proactive, flexible approach to work, strong attention to detail, and the ability to manage competing priorities. Knowledge of parking legislation, including the Traffic Management Act 2004, would be advantageous but is not essential, as training will be provided.

Important Notes

Supporting Statement: Please include a supporting statement showing how you meet each of the essential criteria in the Role Profile. You can draw on examples from previous jobs, volunteering, or education to demonstrate your experience. Applications submitted without this statement cannot be considered.

Closing Date: Wednesday 23rd September 2026

Interview Date: Week commencing 5th October 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.

For support on your application please read our Application Booklet or visit our Employment Hub.