Customer Service Representative

£26,450 per year + bonus opportunities
Permanent | Full-time | 5 days per week, including weekends

Cash Shop is looking for a Customer Service Representative to join our team.

This is a busy, hands-on role where you'll be dealing with customers every day, processing transactions, handling cash and helping customers with our range of products and services.

You don't need previous experience in pawnbroking. If you're friendly, reliable, good with people and willing to learn, we'd like to hear from you.

What you'll be doing

No two days are exactly the same. Your role will include:

• Serving customers in store and dealing with telephone and online enquiries
• Processing transactions accurately and efficiently
• Handling cash and balancing your till at the end of your shift
• Testing and evaluating electronics and precious metals
• Helping customers with our products and services
• Building good relationships with customers and encouraging repeat business
• Keeping the store clean, organised and well presented
• Checking and managing stock
• Opening and closing the store when required

You'll receive training on our products, systems and processes, so you can build your knowledge and confidence in the role.

What we're looking for

We're looking for someone who:

• Is friendly and comfortable speaking to customers
• Has good communication skills
• Is reliable and trustworthy
• Is confident handling cash and working with numbers
• Has a positive, practical approach to work
• Can work well independently but also enjoys being part of a team
• Is willing to learn and take on new responsibilities

Previous experience in retail, customer service, sales, cash handling or pawnbroking would be useful, but isn't essential.

What we offer

• £26,450 annual salary
• Bonus and performance-related earning opportunities
• 28 days' holiday, increasing to up to 33 days with length of service
• Additional Gifted Leave (extra 28 days), subject to eligibility, quarterly review and approval
• Company pension scheme
• Employee discount
• Health Shield health and wellbeing benefits
• Statutory sick pay
• Statutory maternity and paternity pay
• Bereavement leave

Benefits are subject to successful completion of probation where applicable.

About Cash Shop

Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK’s original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry.

We are dedicated to helping our customers access cash and quality pre-owned goods with a view to enhancing their lives.

At Cash Shop, providing excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.

Our ‘Vision Statement’ is, “To have the best looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. This is an amazing opportunity to become a part of our great team!

Job Function

The primary function of the CSR is to provide customers with a high level of satisfaction through the excellent provision of all Cash Shop services whilst determining their individual needs.