Property Services Co-Ordinator

Location: Bradford
Contract: Permanent | Full-time
Salary: £29,000 per annum

We are looking for organised and customer-focused Property Services Coordinators to join our Repairs Hub and help deliver an efficient, responsive repairs service to residents.

This is a fast-paced operational role where you’ll coordinate repairs activity, liaise with contractors and residents, and help ensure work is completed to agreed timescales and service standards. You’ll play an important role in maintaining service continuity, supporting compliance requirements, and contributing to a positive customer experience.

What You’ll Be Doing

• Coordinate day-to-day repairs activity, ensuring jobs are progressed and completed efficiently
• Monitor work in progress, updating systems and supporting accurate record management
• Liaise with residents, contractors and internal teams to provide timely updates and resolve queries
• Support contractor performance monitoring, work management and service delivery standards
• Assist with compliance monitoring and performance reporting across repairs and property services (e.g., HHSRS, DMC, Awaab’s Law).
• Produce and maintain accurate reports, records and performance information
• Contribute to team meetings, service improvement initiatives and process development
• Help maintain a high standard of customer service and resident satisfaction

What We’re Looking For

• Experience within housing, property services, repairs, maintenance coordination or a similar operational environment
• Strong organisational skills with the ability to manage competing priorities in a busy environment
• Good understanding of repairs processes, contractor coordination and service delivery standards
• Strong administrative and IT skills, including Microsoft Office and Excel
• Excellent communication skills with a professional and customer-focused approach
• Ability to work accurately, collaboratively and proactively as part of a team

Qualifications / Experience

• GCSEs (or equivalent) including English and Maths, or relevant practical experience
• Previous experience within housing, repairs, property services or customer service environments is desirable

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.