Business Support Apprentice

WHO ARE WE?

The NSG Group is a global leader in glass manufacturing in three business areas: Architectural, Automotive and Technical Glass. Our mission is to be the global leader in innovative high-performance glass and glazing solutions, working safely and ethically.

THE ROLE

The purpose of the role is to provide support to both the Customer Service Team and the wider management team to ensure all key activities are completed in a timely and accurate manner, whilst maintaining high quality standards of customer service. You will proactively work with customers and shopfloor operations to ensure their needs are understood and acted on, whilst identifying opportunities to improve our systems and standards by:

• Provide a welcome and timely response to customer queries via telephone and email.
• Provide order confirmations, proof of delivery documentation and other post-order communication as requested.
• Contribute to the achievement of high level service targets in relation to customer needs.
• Contribute to the receipt, processing and delivery of all orders for Pilkington Bradford with high levels of first-time accuracy and ensuring professional and appropriate communications on all order-related matters.
• Work with the Customer Service Team Leader to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters.
• Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector. Contribute to the development and submission of Volume Forecasts/Price Forecasts by Product and Customer
• Maintain work records as per Company requirements.
• Be able to work independently and as part of a team.
• Ensure all Time & Attendance data is completed in a timely manner before submitting to payroll.
• Maintain holiday records for all employees.
• Ensure all Purchase Orders are processed through the relevant system, receipted and authorised by the relevant Manager.
• Complete all month end reports in a timely manner including Petty Cash, Staff Cash Sales.

It will take approximately 18 months to complete all elements of the apprenticeship, with support from NSG and the training provider throughout.

WHAT ARE WE LOOKING FOR?

• Excellent verbal and written communication skills
• High level of attention to detail and accuracy
• Self-motivated and well organised
• Polite, professional and confident manner with flexible, friendly attitude
• Able to work well across multifunctional teams, in a fast paced, time-specific and targeted environment
• Confident using Microsoft Office 365 with particular focus on Word, Excel and SharePoint

BENEFITS

• 24 days holiday (rising to 27 days with service) plus declared public holidays
• Staff Bonus scheme (not guaranteed)
• Defined Contribution Pension Plan
• On site car parking
• Cycle to Work scheme

We’re redefining the world of glass. Seeing opportunities where others see limits. Transforming cutting-edge research into real-world breakthroughs with knowledge and expertise we’ve built over hundreds of years.

We see trust and freedom helping our people to flourish and do the best work of their careers - delivering our vision of a more sustainable society.

Around the world we see collaboration across our teams, from talented crafters and creators to expert thinkers and makers, all inspiring and supporting one another.

Together we find balance, create quality, and pioneer the future of glass.

NSG Group. Create. Inspire. Belong.