Quality Monitoring Officer

At Orchard Healthcare Group, we are committed to delivering exceptional care and supporting our homes to achieve the highest standards of quality and compliance. We are now seeking a passionate and experienced Quality Monitoring Officer to join our Quality Team.

This is an exciting opportunity for an individual with strong auditing, compliance and quality assurance experience within the health and social care sector to make a meaningful impact across our portfolio of homes nationwide.

The Role

Reporting to the Head of Academy & Regulation, you will play a key role in monitoring, auditing and improving the quality of care delivered across our homes. Through detailed audits, observations and analysis, you will work closely with Operational Directors and Home Managers to support continuous improvement and help drive Outstanding CQC outcomes.

Key Responsibilities

• Conduct quality monitoring visits and compliance audits across Orchard homes.

• Assess compliance against CQC regulations, the Health & Social Care Act, and other relevant standards.

• Produce comprehensive audit reports, identifying areas of strength and opportunities for improvement.

• Develop and monitor action plans to support compliance and quality enhancement.

• Analyse quality indicators including incidents, accidents, complaints, training compliance, audits and inspection reports.

• Gather feedback from residents, families, staff and healthcare professionals.

• Provide coaching, support and guidance to Home Managers and care teams.

• Conduct deep-dive investigations and action plan reviews where required.

• Support policy reviews, service improvement initiatives and the sharing of best practice across the organisation.

About You

We are looking for someone who is passionate about quality care and has the confidence to influence positive change.

Essential Requirements

• Previous experience in a compliance, quality assurance, contract monitoring or commissioning role within health or social care.

• Strong knowledge of CQC regulations, care standards and regulatory frameworks.

• Experience within nursing, residential and dementia care settings.

• Excellent audit, analytical and report-writing skills.

• Strong communication and relationship-building abilities.

• IT literate with the ability to work across multiple systems.

• Self-motivated, organised and able to work independently.

• Full UK driving licence with willingness to travel nationally and stay overnight when required.

In Return We Offer:

• £45,000 per annum plus £4,200 car allowance.

• 25 days annual leave plus 8 bank holidays.

• Genuine opportunities for career progression and professional development.

• Access to hundreds of discounts on retail, travel, dining, technology and leisure.

• Industry-leading recognition schemes including our Making a Difference Awards and Long Service Awards.

• 24/7 access to confidential emotional, practical and financial wellbeing support.

• Company pension scheme.

• Fully funded DBS check.

Additional Information

This is a field-based role requiring regular travel across our portfolio of homes nationwide. A full driving licence is essential, and occasional overnight stays will be required.