Data and Insight Manager

Job Description

• Salary scale: £32,885 - £40,662 FTE
• Contract: Permanent
• Hours: 30 hours per week
• Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU
  
• Probationary Period: Six months
• Closing Date: 19th October 2026 9am
• Interview Date: 27st October 2026
• Questions: In the first instance any enquiries to be emailed to Admin@mindinbradford.org.uk. For an informal chat about the role before applying please contact Christina Collins at christina.collins@bdcmind.org.uk

About Us

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing

• Providing early intervention advice and support

• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out what its like to work here:

https://www.youtube.com/watch?v=KxbMQk_ALwQ

Read our latest Impact Report and 2024-28 Strategy:

https://www.bdcmind.org.uk/about-us/

Find out more about our approach to Equity, Diversity and Inclusion:

https://www.bdcmind.org.uk/about-us/equity-diversity-and-inclusion/

Join us and youll receive:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
  
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
  
• Generous death in service/life assurance benefit

Role Background

At BDC Mind, we are committed to delivering services that improve mental health and wellbeing across Bradford District and Craven. As we continue to grow and diversify our services, there is an increasing need to strengthen how we collect, analyse and use data, evidence and insight to inform decision-making, improve services and demonstrate impact.

This role has been created to provide organisation-wide leadership for data, insight, research and impact. The postholder will ensure that reliable, accessible and meaningful information is available to support operational management, strategic planning, service development, funding opportunities and organisational learning.

Reporting to the Head of Service Quality and Impact, the role will work across the organisation to strengthen our evidence base, improve data quality and governance, develop our understanding of community need, and ensure that the impact of our work is clearly demonstrated to service members, funders, commissioners, trustees and partners.

The postholder will help embed a culture in which decisions are informed by data, evidence and lived experience, ensuring that insight is translated into action, improvement and greater impact for the communities we serve.

Role Purpose

The purpose of this role is to strengthen our use of data, insight, research and impact across the organisation, ensuring that reliable evidence supports decision-making, service improvement and organisational effectiveness.

The Data and Insights Manager will support the Head of Service Quality and Impact to develop and embed effective systems for data management, performance reporting, impact measurement, evaluation and organisational learning.

Working across the organisation, the postholder will transform data into meaningful insight, helping managers and leaders to understand performance, demonstrate impact, identify opportunities for improvement, understand the needs of the communities we serve, and respond to emerging need.

Through collaboration with colleagues, service members, partners and funders, the postholder will strengthen the organisation's evidence base, support colleagues to use data and insight more confidently, and ensure that data, research and insight are translated into learning, improvement and impact.

Role Outcomes

• Ensure organisational data is accurate, accessible, well-governed and trusted, enabling colleagues to confidently use information in operational and strategic decision-making.
• Transform complex quantitative and qualitative information into meaningful insight that demonstrates organisational performance, service outcomes and the difference BDC Mind makes.
• Establish and maintain effective systems and frameworks for measuring outcomes, impact and organisational performance across the organisation.
• Provide our leaders with high-quality evidence and insight that supports planning, resource allocation, service development and continuous improvement.
• Develop a culture where decisions are informed by data, evidence, learning and a clear understanding of the communities the charity serves.
• Ensure BDC Mind can clearly demonstrate the outcomes, impact and value of its services to service members, funders, commissioners, trustees, partners and other stakeholders.
• Generate, commission and communicate robust evidence of community need, helping the organisation identify unmet need, emerging trends, service gaps and opportunities for innovation, growth, influence and service development.
• Produce or oversee research, evaluations, needs assessments and impact reports that inform service design, funding decisions, organisational priorities and future investment.
• Support business development, fundraising and commissioning activity through the provision of compelling evidence, insight and impact reporting.
• Provide clear and actionable insight into supporter, donor, service and organisational performance, identifying opportunities to improve effectiveness, reach, equity and sustainability.
• Build effective relationships with operational teams, external researchers, academic institutions, funders and commissioners to strengthen the organisation's evidence base and reputation.
• Work collaboratively with the Quality & Safety Manager to ensure learning identified through audits, incidents, complaints, safeguarding activity, feedback and lived experience is effectively analysed, evidenced and translated into measurable service improvement.
• Foster clear communication and take a proactive, problem-solving approach, in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.
• Promote inclusion, diversity, equity and anti-racism in the creation, development and delivery of services.
• Actively support and promote all aspects of our services to enhance and promote the image of BDC Mind.
• Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment.
• Successfully complete all mandatory and role-specific training to ensure best practices with safeguarding, data protection, health and safety and mental health awareness.
• Adapt to evolving organisational needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach.

Person Specification

BDC Mind values diversity, inclusion and lived experience. We welcome applications from people who share our commitment to improving mental health and wellbeing.

Qualifications

Essential:

• Relevant qualification or at least 2 years experience in a role involving data, insight, research, evaluation, impact measurement, analytics, business intelligence or information management.

Desirable:

• Higher-level qualification or specialist training in a relevant area.

Experience

Essential:

• Experience of analysing and presenting quantitative and qualitative data to support improvement, decision-making and learning.
• Experience of developing reports, dashboards, performance measures or evaluation frameworks that turn data into clear insight and recommendations.
• Experience of working with colleagues to understand reporting needs, improve data quality and support evidence-informed decisions.
• Experience of using case management, business intelligence or data visualisation systems.

Desirable:

• Experience in the voluntary, health, social care, mental health, public health or community sector.

• 2Experience of research, needs analysis, impact reporting, evaluation, funding bids or commissioner reporting

Skills and Abiltiies

Essential:

• Strong analytical skills, with the ability to identify trends, risks, gaps and opportunities and make practical recommendations.
• Ability to create clear dashboards, reports, briefings or visual summaries that support oversight, learning and planning.
• Ability to explain data and insight clearly to different audiences, including non-technical colleagues.
• Ability to manage priorities, work independently, maintain attention to detail and meet agreed deadlines.

Desirable:

• Ability to help colleagues improve data confidence, data quality and consistent recording through guidance and constructive challenge.
• Ability to use research, evaluation and community insight to understand need, reach, equity, outcomes and impact

Knowledge

Essential:

• Good understanding of data protection, confidentiality, information governance and responsible use of data, including GDPR.
• Knowledge of outcome measurement, performance reporting and evaluation, and how insight supports improvement and demonstrates impact.
• Understanding of health inequalities, equity, diversity and inclusion, and how data and lived experience can improve access, outcomes and reach.

Attitude and Personal Attributes

Essential:

• Committed to BDC Minds vision, mission and values, with motivation to use data and insight to improve mental health and wellbeing.
• Collaborative, curious and improvement-focused, with confidence to ask questions, challenge assumptions and turn insight into action.
• Values inclusion, anti-racism, service member voice and partnership working, and works in a trauma-informed and respectful way.

How to apply:

• Please click the 'Apply for this job' button and follow the steps to fill out the application form.
• Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification.
• Were unable to provide feedback to applicants who are not shortlisted.
• We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.