Provide 2nd line technical support, resolving complex IT incidents and requests via service desk tickets, walk-ins, and on-site assistance as required.
The ideal candidate should possess strong technical skills, excellent customer care abilities, and prior experience in IT support roles.
This is a permanent, on-site position located in Manchester with no remote working option, offering a supportive team environment and professional development opportunities.
The Business Change Lead plays a vital role in transforming the organisation, focusing on optimising business processes and enhancing customer service.
The ideal candidate will have significant experience in change management, strong leadership skills, and a passion for continuous improvement.
This full-time role offers a hybrid working model, competitive salary, generous benefits package, with flexible hours within a 37-hour week.