Lead the Customer Experience Strategy & Assurance team to enhance service delivery for over 5.4 million customers in Yorkshire through impactful strategy and assurance programmes.
The ideal candidate should have extensive experience in customer strategy, excellent analytical skills, and a passion for improving customer service outcomes.
This role, offering a competitive salary up to £63,000, is based in Leeds Valley Park with hybrid working and a comprehensive benefits package including health care and pension contributions.
The Business Change Lead plays a vital role in transforming the organisation, focusing on optimising business processes and enhancing customer service.
The ideal candidate will have significant experience in change management, strong leadership skills, and a passion for continuous improvement.
This full-time role offers a hybrid working model, competitive salary, generous benefits package, with flexible hours within a 37-hour week.